Rosebery Hotel facilities

Welcome to the Rosebery Hotel, please find the following detail on guest facilities. If there is something specifc which is not covered, please don't hesitate to contact us on info@roseberyhotel.co.uk and we will endeavour to help you as much as we can, thank you.

The Rosebery Hotel is under NEW ownership and as such we are under taking a substantial refurbishment programme.

This of course, does not effect your quiet enjoyment. Guest rooms are being renovated on an on going basis. Please check out our Facebook page - https://www.facebook.com/pages/The-Rosebery-Hotel/117746508239240 and our blog - http://www.roseberyhotel.com/en/blog - to see the works that we are carrying out.

Check In 

3pm – earlier by prior arrangement

Check Out 

10am Weekdays and 11am at Weekends – later by prior arrangement

Late Arrivals 

We can offer 24 hour arrivals, please contact the hotel if you require this

Left Lugguage 

Guests can of course leave their lugguage with arrangement with the hotel

Please note that luggage is left at the owner’s risk. The hotel is unable to accept any responsibility or liability for items lost, broken or stolen.

Bedrooms

Bedrooms are a mixture of singles, doubles, twins, triples, quads and en suite family rooms.

WiFI 

Is FREE, SECURE and available throughout the whole building. Signal strength is very good in all rooms, as boosters are located throughout the hotel and the WIFI is secure.

Breakfast

To set you right for the day, enjoy a full English breakfast consisting of your choice of fruit juice, cereal, porridge oats, bacon, eggs, sausage, breads, jams, teas (Earl Grey, Chamomile) and coffee. Vegetarian options are also available. If you are gluten or Lactose intolerant, we can of course provide Soya Milk, Gluten Free bread and gluten free cereals and Vegan sausages. Please notify the hotel via email, prior to your arrival, so this can be catered for, thank you.

Cats & Dogs

Pets will be made most welcome in our hotel by prior arrangement. The hotel is located overlooking 20 acres of Jesmond Dene Parkland, so ideal for dog walking. The hotel is soon to be creating a large garden for guest usage, which will also be ideal for dogs.

Fax

A fax is available for both incoming and outgoing correspondence  - + 44 (0) 191 281 0029 

Hairdryer

The hotel can provide hairdryers.

Iron

An iron and an ironing board is available.

Parking

Ample free parking is available outside the hotel. There are two laybys for parking for up to 6 cars and also immediately opposite the hotel is un restrecited residential parking. There is also sufficient parking for up to 5/6 lorries/Commercial vans. There is no permit or paid for parking, unlike Osborne Road and the city centre. Parking is free. Push Bikes can also be stored securely in the hotel grounds.

Tea & Coffee

Tea and Coffee making facilities inclusive of biscuits are available in every room along with fresh milk upon request, the staff will more than happily supply this everyday.

Television

All rooms are equipped with a digital colour televisions, with have FREEVIEW and 50 channels. The TV's also have DVD players, so you are welcome to bring your own DVD's.

Long term guests

Guests can use the facilities of the washing machines, fridge's and microwaves on a daily basis. We also have discounts with local pubs, take always and restaurants. Please speak to the hotel if you have any specific requirement and we will endeavour to meet them. The staff will also do your washing and ironing, for long term guests, at no cost.

Freeman Hospital Guests 

Relatives of patients at the Freeman Hospital can benefit from long term discounted rates, please email the hotel for the best deal at info@roseberyhotel.co.uk.

We are in the nearest hotel to the Freeman Hospital, only 4 stops on the number 38 bus, door to door. This bus runs every 4-6 minutes up to midnight and from 5am. In the car it is a 5 minute drive, or 10 minute walk through Jesmond Dene Park.

We will of course treat our Freeman Hospital guests with sensitivity, due to the nature of your stay.

Ground Floor Rooms 

We offer a number of ground floor rooms for the less able, with en suite with showers and one with an en suite bath/shower.

Guest Policy at the Rosebery Hotel 

If there is anything that could make your stay more enjoyable with us, please do not hesitate to ask. We will endeavour to ensure we do our utmost to make your stay a very pleasant one. We are a family run business and hope to give guests a restful, quiet and comfortable stay in an Edwardian hotel, which offers an intimacy that other larger chained hotels cannot offer.

Eco Policy of the Rosebery Hotel 

The Rosebery Hotel is committed to ensuring minimum wastage and avoidance of excessive use of petro chemicals in the hotel laundry and cleaning products. We also recyle all of the tinned wastage produced by the hotel and we also use re cycled products (toilet rolls and cleaning supplies) and energy saving lightbulbs where we can.

Later in 2011 the Rosebery Hotel will be implementing a Sustainability programme with the installatiion of Solar Panels and a small Wind Turbine. Suppliers are also being sort whom ethically farm their egg/bason and sausage products. We are looking to small regional holdings in the North East to provide the hotel with highly nutrious regional produce, which support and employ locals.

Payment

Please note payment is upon arrival – Debit cards are required for all reservations and bookings with an accompanying billing address and security code. No deposit is required. The person making the reservation is legally responsible for the booking. For late or early arrivals; cards will be debited for the full amount of the duration of the stay, inclusive of any credit card charges.

PLEASE NOTE THAT THE HOTEL RESERVES THE RIGHT TO PRE AUTHORISE ANY CARD OFFERED TO SECURE ACCOMMODATION. IF THE CARD DOES NOT AUTHORISE, THE HOTEL IS UNFORTUNATELY UNABLE TO PROCESS YOUR RESERVATION AND GUARANTEE YOUR ACCOMMODATION. YOUR BOOKING WILL BE AUTOMATICALLY CANCELLED.

Please note

48 hours notice of amendment or cancellation is required for all reservations. 72 hours notice for Saturday arrivals.

Cancellations

Please note you will be charged for your accommodation in full, at the rate agreed at the time of booking, should you fail to cancel your reservation prior to arrival as follows:

- Individual guest 48 hours prior to arrival
- Between 2-4 guests 72 hours prior to arrival
- Group bookings 5-10 guests 14 days prior to arrival
- Group bookings 10+ guests 21 days prior to arrival

All Saturday arrivals 72 hours notice for cancellation

Such charges will be deducted from your card (inclusive of debit card charges) or a deposit.

Cancellations must be by email, fax or by letter and confirmed with an accompanying telephone call to be given a cancellation CODE.

Cards accepted - Switch, Visa, MasterCard, Maestro – Apologies we are currently unable to accept Solo or American Express. Unfortunately, we are also unable to accept personal cheques. 

Please note there is an additional 2.5% charge for credit and debit cards and a £.50 fee for the facility. Please note that it is the banks that charge for this service, not the hotel.