Terms Of Business
Terms & Conditions
Please note you will be charged for your accommodation in full, at the rate agreed at the time of booking, should you fail to cancel your reservation 7 days prior to your arrival or early curtailment of your stay:
- Individual guests, please give notice of cancellation, 7 days prior to arrival or early curtailment.
- For all Saturday arrivals please give 7 days notice prior to cancellation or amendment.
- For groups of between 2 and 4 guests, please give 28 notice of cancellation prior to arrival or early curtailment.
- For groups of between 5 and 10 guests, the hotel requires 28 notice of cancellation or early curtailment, prior to the intended arrival date.
- For group bookings of more than 10 guests, 28 days notice is required for both cancellation or early curtailment.
- For the Great North Run weekend, the hotel requires notice of cancellations, 28 days prior to arrival.
- Some periods throughout the year are non-cancellable* (You will be notified at the time of reservation if your booking is non-cancellable).
Such charges will be deducted from your debit card (inclusive of debit card charges) or a deposit.
Please note that the hotel reserves the right to pre-authorise any card offered to secure accommodation. If the card provided does not authorise, the hotel is, unfortunately, unable to process your reservation and guarantee your accommodation and your booking will be cancelled.
We kindly request that all cancellations be made by email or by recorded delivery letter, and confirmed with an accompanying telephone call. Only then a cancellation code can then be issued. Please note if a reservation is made via a booking agency, you will need to confirm your amendment or cancellation in writing with them also. Otherwise, it will invalidate your request.
By reserving with the Hotel, you agree to comply with all the terms of the hotel.
All terms supersede any Online Booking Portal, this is to include Laterooms and Booking.com + all of their affiliates.
Payment is made upon arrival – Debit or Credit cards are required for all reservations with an accompanying billing address and security code. All cards are subject to a 2.5% card charge, this includes debit cards. We do not accept AMEX/Diners Cards please kindly note. The bank levies a 5% charge on all card, the hotel covers 2.5% itself.
Of course, guests can pay either by BACS or Cash. Bacs, needs to cleared 7 working days prior to your stay please note. All payment is taken 7 days prior to your stay, once your cancellation period has expired. For early and late self check in’s card, all payment will be taken 7 days prior to your stay.
Any costs incurred by the hotel to repair will also be deducted from deposits/bonds/debit/credit cards, plus card charges. These costs are non-refundable
Our boutique Newcastle hotel is completely NO SMOKING and if during your stay or upon departure, there is evidence of smoking, then the penalty is the full cost of the room once again, which will be debited from your card, including card charges.
The Hotel has a ZERO tolerance Policy for alcohol-fuelled behaviour and will not accept any abusive, threatening behaviour that disturbs any of our other hotel guests. If your behaviour is also deemed rude, intimidating or threatening by our staff, you will be asked to leave immediately without any refund. The same is true if any member of your party is under the influence of excessive alcohol at the time of check in.
Our bed and breakfast expect civil behaviour which respects both the staff, the hotel property and other guests. There are 19 CCTV cameras with full audio throughout the hotel to ensure that these expectations are met. If your behaviour is deemed to be outside of these expectations, we reserve the right to remove you from the premises. No refunds will be given.
The hotel reserves the right to cancel your reservation prior to your arrival date if it deemed that your reservation is for an excessive alcohol-fuelled weekend.
Any guest who has caused physical damage to the Rosebery Hotel, the structure of the building, rooms or any fixing/decoration, will be liable for any costs of repair/replacement, plus management time costs and loss of revenue, if a room is unsaleable resulting from the damage, caused by a guest and or guests willful damage to the hotel’s property.
The hotel reserves the right to take such action for any claims, resulting in damage (wilful destruction of property) caused by any guest or any visitor of a guest at the Rosebery Hotel.
We would like to invite all our guests to respect the property and the staff at the Rosebery Hotel.
All Reservations with Two or More
For groups, we may request two or more debit card details from members of the group.
The following terms and conditions are governed by English law and are subject to the jurisdiction of the English courts. By booking with the hotel, you agree to be bound by these terms. It must be understood that those booking by telephone you accept the booking terms and conditions. All participants must be at least 18.
The person making the booking will be considered the group leader: The group leader has the authority to deal with us on behalf of every member of the group. The group leader is responsible for collecting all monies from the group and must accept final responsibility for the actions of all other group members and make them aware of all terms and conditions.
A bond may be taken from each group member upon arrival at the hotel, which will be returned at the hotel’s discretion once it is satisfied that no damage or inconvenience has been caused by the group. Every person in the party will be held jointly and legally liable for any damage to property and for any legal cost incurred in defending or pursuing such a claim.
The hotel will not be liable for any loss or damage to the property of clients. In the case of any loss of or damage to property, this must be reported first to the duty manager, and then to the police, immediately. Any on-site conditions, instructions or house rules must be adhered to: The Rosebery Hotel has the right to terminate without notice your stay due to any behaviour deemed inappropriate by them.
In this case, you will not be entitled to any refund. The hotel accepts no liability for any misadventure that occurs while any of your group is under the influence of drink or drugs. We will not be liable to you or any other person for losses which are reasonably foreseeable and any other losses other than those caused by our negligence. This is the sole agreement between you and the Rosebery Hotel and cannot be varied apart from the agreement of both parties.
We kindly ask all guests who have 4 or more in their party, to confirm final numbers 48 hours or more prior to arrival, we thank you in advance for this. If a bond/deposit is taken upon arrival, it is not returned on the day of departure, but will be re-credited up to 48 hours later, after satisfactory inspection of the rooms.
Deposits for Group Bookings
A discretionary non-refundable deposit may be required for group bookings. Deposits must be paid to the Rosebery Hotel within 3 days of initial booking to guarantee the reservation. This will be re-credited up to 48 hours, after departure after satisfactory inspection of the room(s). Seven days notice is required to enable deposits to be refunded for group bookings – 10% of the deposit may be withheld to cover administration costs for large group bookings (10 guests or more).
Non-return of keys upon departure a charge of £6 per key will be charged to your card, £12 per set of keys (for the front door and room key.